Shipping

All shipping is free within the Continental USA.

Items will be shipped USPS ground unless otherwise directed; if express shipping is needed please contact us and we can arrange that for you. 

International shipping is available flat rate of $20.00 per shipment. Please note that our shipping service requires you provide your phone number for international shipping. Winnow is not responsible for any additional duties or taxes once you receive your item. 

Packaging

All items will be shipped in WINNOW gift boxes, and gently packed. If item is being shipped directly to the receiver as a gift, please notify us and the invoice will be left without price. We are also happy to add a personal note from you; just let us know via e-mail.

Condition of Antique pieces

It is understood that almost all antiques are in a state of worn condition. Winnow NYC strives to find antique pieces in wonderful condition, and we make note of any condition issues in a product's description. It is also understood that sometimes the age or wear of a piece is part of that beauty. Please be conscious of this when purchasing.    

Purchases

All purchases will be shipped to you within 24 hours of purchase, unless otherwise notified. It is our policy to automatically place all customers of WINNOW to recieve our promotional emails, if you prefer to not recieve this communication-please notify us and we will remove you; or unsubscribe through the link provided on the communications.

Complimentary Appraisals

We are happy to provide complimentary appraisal reports for estate fine jewelry. Items that include appraisal will be noted in their description. We work with the Gemological Appraisal Laboratory of America to ensure that you are purchasing fine jewelry with confidence of its true value, as well as allowing you to have proper documentation for insurance. 

Condition of Designer Pieces

Our designers create handmade items with care. Photographs and descriptions are made as accurate as possible, however there may be slight variation from piece to piece. We ask that you understand this when purchasing an item from a series where each item will not be represented in the photographs. 

Returns

Returns will be accepted within one week of purchase if item is delivered in condition other than photographed or described. Buyer assumes responsibility for return shipping. Please contact Emmy@winnownyc.com to arrange return shipment and confirmation. Exchanges can be arranged on an as needed basis, please contact us and we'll see that we can do if need an exchange. 

Upon the item's return to the shop for processing, your refund will be secured.

Privacy

We do not share your information with third party vendors.